PT. Pilar Global Solusi (“PGS”, “we”, “us”, and “our”) respect your privacy. Please read the following to learn more about our Privacy Policy (“this Policy”). This Policy applies to our websites, products, and services that display or provide links to this Policy.

This Policy describes how PGS processes your personal data, but it may not address all possible data processing scenarios. PGS may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

This policy describes:

1. How We Collect & Use Your Personal Data

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device.

The personal data we collect includes name, enterprise name, job position, phone number and email addresses, country/province, etc., depending on how you interact with PGS, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.

Before using PGS’s products or services, you may need to provide personal data. In some cases you may be able to opt not to disclose your personal data to PGS. However, not providing PGS with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.

We may use your personal data for the following purposes:

• Creating an account.
• Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification; managing and processing training and certification exams; participating in onsite or virtual activities; fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers); and providing technical support.
• Sending you important notices, such as installation of and updates to operating system or application.
• Providing you with customized user experience and content.
• Qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.
• Improving our products and services through internal audits, data analysis, and research.
• Analyzing the efficiency of our business operations and evaluating market share.
• Troubleshooting when you send us error reports.
• Synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading and downloading.
• Ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs.
• Complying with and enforcing applicable legal requirements, industry standards and our policies.

PGS may also collect and use non-personally identifiable information (Non-PII). Non-PII is information that cannot be used to identify a particular individual. For example, PGS will collect statistical data, such as the numbers of visits to its website. We collect this data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs.

PGS may collect, use, process, transfer, or disclose non-PII for other purposes at its own discretion.We will endeavor to isolate your personal data from non-PII and ensure that the two types of data are used separately. If personal data is combined with non-PII, it will still be treated as personal data during processing.

PGS will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:

• Processing your personal data to fulfill the contract when responding to a transaction or service request;
• Processing your personal data with your consent;
• Processing based on the legitimate interests of PGS when we use your personal data to contact you, conduct marketing or market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud programs, and other purposes. Legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this policy;
• Processing your personal data as necessary to comply with and fulfill legal obligations.

2. Cookies & Similar Technologies

To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences.

Like many other websites or Internet service providers, PGS uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

PGS will not use cookies for any purposes not stated in this policy. For further details on our use of cookies, please see our Cookies Notice. You can manage or delete cookies based on your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website.

3. How We Disclose Personal Data

PGS shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by PGS. For example, when you make a purchase from PGS, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services.

To comply with applicable laws or respond to valid legal procedures, PGS may also disclose your personal data to law enforcement or other government agencies. If PGS is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction.

PGS may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.

4. How to Access & Control Your Personal Data

It is your responsibility to ensure that all personal data submitted to PGS is correct. PGS is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.

PGS would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to be informed – You have the right to be informed of how we are going to process your personal data;
• The right to access – You have the right to request we for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we to complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw your consent – You have the right to withdraw your consent at any time where we rely on your consent as the legal basis for processing your personal data; however, our process of your data before your withdraw is still lawful.
  If you would like to exercise any of these rights, please contact us by using the contact details provided in the “How to contact us”. We have one month to respond to you.
  Please note that for security concern, we may require you to make a written request and/or ask you to verify your identity before we act on your request. Depending upon the circumstances and the request, we reserve the right to deny your request where permissible under applicable laws and regulations.
  If you think that the way we process your personal information does not comply with applicable data protection laws, you can contact the relevant competent data protection authority. You can obtain the information for contacting EU data protection authorities here.

5. How We Protect and Retain Your Personal Data

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. PGS is committed to protecting your personal data; however, please note that no security measure is perfect.

We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards PGS uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention, etc.

We will maintain your registration information as long as your account is necessary for service provision. You can choose to deregister your account. After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.

6. How We Process Children’s Personal Data

Our websites, products and services are primarily intended for adults. A child must not create a PGS account without the consent of a parent or guardian. If a child’s personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child’s parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child’s personal data without verified prior consent from the child’s parents, we will attempt to delete the data as soon as possible.

7. Third-Party Providers and Their Services

To ensure a positive user experience, you may receive content or web links from third parties other than PGS and its partners (“third parties”). PGS does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

PGS cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.

8. Updates to This Policy

PGS reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.

9. How to Contact Us

If you have any questions about we’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: sales@pgsolusi.com